Design at D2 Nova

Build up a small design team and lead product design on Contact Center software. 

Product/UX Design | 2017 - present 

D2 Nova is a software company developing business communication platforms and has decades of expertise in VoIP Communication. As the first D2 designer, I transitioned from working with outsourced design resources to building up a small design team and crafting product design in-house. My duties include:

  • Working with the company management to synthesize business requirements

  • Conduct researches and user studies to identify user needs and using scenarios

  • Propose information architecture and define user flows

  • Led the design team to produce and deliver high-fidelity mockups and prototypes

  • Held design reviews and usability tests to validate design solutions and iterate on designs

  • Working closely with the R&D team to ensure the accuracy of user experiences.

Duration

2017 - present · 4 yrs 

Role

Lead UX Designer

Tools

Sketch & Invision app

Atlassian Jira & Confluence

Miro & Lucidchart

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